We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Return Policy

We offer a 14-day return policy, but you must notify us within 3 days of receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at bloodybathmatsales@outlook.com.
Once your return request is approved, we’ll provide you with the return address and instructions for sending the item back.
Please note: Buyers are responsible for return shipping costs.

Items sent back to us without approval will not be accepted.

You can always contact us for any return questions at bloodybathmatsales@outlook.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as:

• Custom or personalized products

• Personal care goods

• Hazardous materials or flammable liquids

• Sale items and gift cards

If you have any questions about your specific item, please contact us before returning.

Exchanges

The fastest way to get the item you want is to return the original item (after approval) and make a new purchase once the return is accepted.

European Union – 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
The item must be in the same condition as received — unworn, unused, with tags, and in its original packaging.

Refunds

Once we receive and inspect your returned item, we’ll notify you of approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.
Please remember it may take additional time for your bank or card issuer to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at bloodybathmatsales@outlook.com.